Holidays

Online: Unfortunately we only accept 1 credit card as payment per bookings .

Offline: Yes you can make the payment using 2 credit cards.

Most countries that you wish to visit require advance application for visas. This involves filing your application at the embassy or consulate of the country. Several documents are required to accompany your application. Also the respective consulates may call you for a personal interview, fingerprinting procedures or to furnish additional documentation in select cases. Travelldone provides assistance for visa application only. Grant of visa is solely at the discretion of the Embassy.

When making your booking, select the number of children traveling with you from the ‘Children with bed’/’Children without bed’/’Infant’ drop–down box. The booking form will show you the updated price based on your selections.

Most hotels allow additional guests to stay in a room for an extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. When you book a holiday online, the system will not allow you to have more than 3 adults in 1 room. In cases where you want bigger room configurations (like quad or penta sharing), please call or email our customer care and we will be happy to help you with the reservations.

As soon as you make the payment successfully for a holiday, you will receive am email from us acknowledging the receipt of payment. Our team will then start making the necessary arrangements for booking your holiday. Since all our holidays are customised, it can take upto 4 working days for us to confirm the entire package. Once the package is confirmed from our side, you will receive the holiday vouchers in your email which you will need to carry with you on your trip and exchange for various services there. If you do not hear from us within 4 working days of your booking, or in case you need an update earlier, you can always call or email us and we will be happy to update you on your booking progress.

The vehicle type depends on the group size you booked. These range from air-conditioned cars to air-conditioned coaches. In case you have a specific requirement for the travel vehicle, please contact us before the booking and we will prepare a customised package for you.

Yes. Passports are mandatory for all International holiday packages and that they need to be valid for at least 6 months from the date of departure.

**Validity duration may vary depending on the country of visit.

The booking modification can be done by calling or emailing us. The changes would be possible as per the availability of cab/hotels. There may also be a modification fee that may be charged to carry out the changes. Please check the Terms and conditions of your package that is sent along with your holiday vouchers for more details.

Yes, you can pay with someone else’s card also. However, we may carry out additional verification steps for such booking to avoid fraud including asking for a signed undertaking from the owner of the card authorising the transaction along with the owners valid ID proof.

 

Continental Plan (CP): Only breakfast is included as part of the booking.

Modified American Plan (MAP): Breakfast and 1 meal (lunch or dinner) is included as part of booking.

American Plan (AP): All 3 meals (Breakfast, Lunch and Dinner) are included as part of booking.

Yes, you can but the amount would be non-refundable.

The hotel details – Contact Number, Email Id, Address.. Will be mentioned on the vouchers which you will receive once the booking is confirmed.

We take pride in the level of customisation that we can offer on our holiday packages. Whether you would like to change the hotel options, number of days, sightseeing itinerary, vehicle type, meal plans or add/drop cities, we can make it all possible. You can get the minutest details of your holiday customised by getting in touch with us and allowing us to create a holiday only for you keeping in mind what you want. Please note that in case you would like any changes to the holiday package online, you should contact us before you book the package to confirm the changes. Holiday packages sold on our website online are sold as-is and changes to packages once booked may not be possible or may incur additional fees.

This means the rates are for one person, when the accommodation is on twin-sharing, i.e., two people are sharing the room.

Holiday Packages: We accept all Visa, Mastercard and American Express credit cards, most major debit cards issued in India, as well as Net Banking payments from most major Indian banks for online bookings. We also accept international Visa credit card.

Hotel, Flight, Visa, Forex: We accept cash, cheques, drafts and wire transfers. You can get in touch with our customer care helpline for more details on the same.

Cancellation charges depend on the country/city where the package is booked for. Please check the terms & conditions that were sent with the holiday vouchers or alternately, check with our customer support agent for more details

We understand that in a culturally diverse country like ours, people can have different preferences and religious requirements for meal. In case you have such requirements, please get in touch with us before you do the booking. In most cases, our customer care executive can help arrange such a customised package for you.

Yes. These vouchers needs to be presented at various stages in your holiday in exchange for the services that our local staff will provide you. These include hotel confirmation vouchers, car rental vouchers etc. It is important that you present these vouchers to our local staff when asked for. In case you fail to do so, the ground staff reserves the right to deny the service to you. Note that soft-copy of these vouchers may not be accepted at all locations and hence it is recommended that you carry hard-copies.

Payment

Visa/MasterCard: Three-digit code after the last four digits of your credit card number on the back of the card within the signature field. American Express: Four-digit number on the front of the card on the right hand side above the card number.

The Security Code is an important new security feature established by credit card companies in an attempt to further reduce the risk of Internet fraud. This number never appears on sales receipts or billing statements and it is only found on the card itself. The cardholder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

Registration

If you want to register now, please click here. If you want to continue booking as a guest user, we will send you your temporary registration/login details by email.

While you can book on Travelldone.com as a guest user, we recommend you register with us to make the process faster and more convenient. You won’t have to spend time typing your details every time you make a booking. You will also get priority access to our travel deals by email, before anyone else.

Go to My Bookings and sign in to your account. Then click here to reset your password.

If you’ve forgotten your password, go to My Bookings on Travelldone.com. Click ‘Forgot Password’, provide your email address and we’ll send you an email with instructions.

Sign in to your account from the My Bookings section. Go to ‘My Profile’ and change or add more details.

Yes. We do accept International Visa Credit Cards for payment of packages. For hotel/visa/flight bookings, you will need to arrange for wire transfer into our bank account as credit card payments are not yet activated for these bookings. Note also that all payments and invoices will be in Indian Rupees only and no other currency will be accepted.

You can call us at +91-9819911791 (all networks) during business hours. You can also write to our customer support team and someone will get back to you within 4 hours of your inquiry during business hours.

Troubleshooting

While failed bookings are unlikely on Travelldone.com, we regret if you have had to face any inconvenience. There can be issues while doing payment such network connectivity issues that could prevent you from completing the transaction. Hence, in rare cases, the amount may get charged to your account although the transaction may not complete successfully. In such cases, your bank or credit card company will refund the unclaimed amount to you in a few working days. The time taken varies from bank to bank and you should get it touch with your bank to know when to expect the refund. In some cases where the amount was received already by us, our customer care executive will get in contact with you within 1 business day. You may then decide if you would like us to book the holiday on your behalf or to initiate a refund.

In all cases, be sure to not do that booking again before contacting us to avoid double bookings.

Our website is accessible on all commonly used browsers. Visit us on IE (version 9 or later), Mozilla Firefox (version 4.0 or later), Chrome, Safari (version 4.0 or later) and Opera (version 10.0 or later)